Shipping policy

Order Processing


All orders are processed within {2–5} business days.

Orders placed on weekends or public holidays will be processed on the next business day.

⸻

Shipping Times


Estimated delivery times:

  • South Korea: {1–5} business days

  • Asia (excluding South Korea): {7–20} business days

  • Europe: {7–20} business days

  • North America: {7–20} business days

  • Other regions: {7–20} business days


Please note that these are estimated delivery times and are not guaranteed.

⸻

Order Tracking


Once your order has been shipped you will receive a confirmation email with your tracking number.

Tracking information may take up to {24–48} hours to become active after shipment.

⸻

Shipping Delays


While we do our best to deliver your order within the estimated timeframe delays may occur due to customs clearance weather carrier issues or other circumstances beyond our control.

We appreciate your patience and understanding.

⸻

Incorrect Shipping Address


Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays lost shipments or additional shipping charges resulting from incorrect or incomplete addresses.

⸻

Refused or Unclaimed shipments


If an order is refused or left unclaimed and returned to us any return shipping fees customs charges or other related costs may be deducted from your refund.

Original shipping charges are non-refundable.

⸻

Lost or Damaged packages


If your order arrives damaged or appears to be lost in transit please contact us at {email} within {7} days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and assist you as much as possible.

⸻

International Shipping

These international shipping terms apply to all orders being shipped to destinations outside of South Korea.

Import duties and taxes


International orders may be subject to import duties taxes and customs fees imposed by the destination country.

by placing an international order you acknowledge and accept your country’s import regulations and any applicable duties taxes or customs fees.

these charges are determined by your local customs authority and are the responsibility of the customer.

if an order is refused or left unclaimed due to unpaid duties or taxes any return shipping fees customs charges or other related costs may be deducted from your refund.